Terms & Conditions

Privacy Policy

By accessing or using our Services, whether or not you register to use the Service, you agree the terms of this Agreement and to the collection, use and disclosure of your information, which establish a contractual relationship between you and WashClub. You should review the Agreement before providing us with any information.

As a condition of this Agreement, you further acknowledge that WashClub may modify this Agreement at any time by providing notice. That notice may be given by posting a revision to these Terms and Conditions.

Your continued access or use of the Services after such notice or posting constitutes your consent to be bound by the Agreement, as amended. You affirm that you will review this Agreement periodically, so that you are aware of any and all modifications made to this Agreement.

You may not create a link to this website from another website or document without WashClub NYC prior written consent.

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

Reproduction of materials contained in this website; such as design, layout, look, appearance and graphics, is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. Except as otherwise indicated, all trademarks, service marks, trade dress and trade names are proprietary to WashClub.

You acknowledge that the information and materials provided on this website may contain inaccuracies or errors and we explicitly exclude any liability for such inaccuracies or errors to the fullest extent permitted by law.

Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.

Any dispute arising from the use of our website is subject to the federal laws of the United States as well as all applicable New York City local laws.

Customer Agreement & Terms of Use

In order to use most aspects of the Services, you must register for and maintain an active personal user Services account (“Account”). You must be at least 13 years of age to obtain an Account. Account registration requires you to submit to WashClub certain personal information, such as your name, address and mobile phone number, as well as at least one valid credit card. You agree to maintain accurate, complete, and up-to-date information in your Account. Your failure to maintain accurate, complete, and up-to-date Account information, including having an invalid or expired credit card on file, may result in your inability to access and use the Services or WashClub’s termination of this Agreement with you. You are responsible for all activity that occurs under your Account, and, as such, you agree to maintain the security and secrecy of your Account username and password at all times. Unless otherwise permitted by WashClub in writing, you may only possess one Account.

By creating an Account, you agree that WashClub may send you text messages (SMS) as part of the normal business operation of your use of the Services. You may opt-out of receiving SMS from WashClub at any time by logging to your profile or contacting our support team. You acknowledge that opting out of receiving SMS may impact your use of the Services.

By purchasing our services, the customer agrees they are at risk at all times for the loss or damage of their personal property. Therefore, the customer agrees any claims and reimbursements must be made in accordance to WashClub’s policies.

Dry Cleaning Damage Policy

Should an order include “dry-clean” items, it is the customer’s responsibility to (i) physically place such items in a dedicated bag (separated from the regular laundry); (ii) select the “quick order dry clean” option in the shopping cart when placing the order; and (iii) make reference in the commentary section as to which bag contains the dry clean garments. Failure to do so might cause dry-clean garments to be laundered and damaged in the process. While our washing team does its best to identify such items and sort them, WashClub will not be held responsible.

At WashClub, we use the utmost care in processing articles entrusted to us. Through our years of experience and extensive knowledge, we use processes, which we believe are best suited to the nature and condition of each individual article. However, damages may inevitably occur. Nevertheless, we cannot assume responsibility for inherent weaknesses or defects in materials that are not readily apparent prior to processing. This applies particularly, but not exclusively, to suedes, leathers, silks, satins, double-faced fabrics, vinyls, polyurethanes, lace, etc. Responsibility also is disclaimed for trimmings, buckles, beads, buttons, bells and sequins.

WashClub is not responsible for garments with inherent manufacturer defects or mislabeling of cleaning procedure. Claims for damaged items must be reported within 48 hours from the time of pick up or delivery, accompanied by the ticket and receipt or proof of purchase.

Reimbursement therein will be issued in accordance to the appraised value of each damaged item by following the International Fair Claims Guide for Consumer Textile Products as set forth by the International Fabricare Institute, and shall not exceed more than ten times our charge for cleaning the item.

Lost Item Policy

Every measure is taken to ensure there is no loss of personal property. However, in the rare instance that items are missing, a claim must be submitted within 48 hours from the time of pick up or delivery, along with a receipt or proof of purchase and the delivery ticket.

Reimbursement (preferably in the form of store credit) will amount to the lower of:

• 10 times our charge for cleaning the item;
• Replacement value of the garment(s). 50% if purchase made under 3 months, 25% from 3-6 months and 10% after 6 months of purchase. Receipt(s) must be furnished upon request.

Although our staff is trained to meticulously examine each garment for private property and valuables left inside garments, WashClub is not responsible for any of such missing items.

According to New York State law, we cannot hold unclaimed garments for more than 30-days. Beyond this period, unclaimed garments will be donated to charity accordingly.

Wash & Fold Policy

By using our services or placing an order through the mobile application, website, or phone you agree to the following terms:

Reimbursements for lost or damaged items tendered through our Wash & Fold laundering service may be issued if a detailed list of each item is accompanied with the order at the time of drop off. The list must include the brand, item style, color and size of each individual item in the order. The value of the reimbursement for Wash & Fold services shall not exceed more than 10 times our charge for cleaning the order, preferably in the form of store credits. If no list is provided at the time of drop off, WashClub is not responsible for any lost or damaged items and there will be NO REIMBURSEMENTS or compensation of any form.

WashClub does all laundry in state-of-the-art commercial-grade washing machines and therefore does not take "Hand washing" instructions. Items requiring "hand washing" must be clearly separated and labeled by the customer and they will be washed using a "gentle cycle". WashClub denies any responsibility if the garments are damaged in the process, given the unique nature of such garments.

All prices on the website or mobile application are estimates based on the weight you enter and may be subject to change based upon WashClub policy or accurate weight measurements. Should an order include an infestation/mold/textile remediation we charge $3.49 per-pound for wash and fold items or $2.00 per-item for dry cleaning. Should an order include “air dry” or “low dry” items, it is the customer’s responsibility to (i) physically place such items in a dedicated bag (separated from the regular laundry); (ii) select the “low dry/air dry” option in the shopping cart when placing the order; and (iii) make reference in the commentary section as to which bag contains the “low dry” garments. Failure to do so might cause such garments to get dried on standard high temperature and get damaged in the process. While our washing team does its best to identify such items and sort them, WashClub will not be held responsible.

Coupons

All first-time customers of WashClub NYC save 15% on their first order. Other coupon types are only applicable for existing customers. You cannot stack coupons, only one coupon per order.

Hotel customers and orders that contain infestations do not receive the first-time discount or any other discounts.

At its discretion, WashClub creates promotional codes that may be redeemed for credit or other benefits, subject to terms set by WashClub for specific promotional campaigns. The Customer agrees any coupon:

• must be used for the intended audience and purpose, and in a lawful manner;
• may be disabled by WashClub at any time for any reason without liability to WashClub , may not be duplicated, sold or transferred in any manner, or made available to the general public, unless expressly permitted by WashClub, in advance in writing;
• are not valid for cash and may expire prior to your use.

WashClub reserves the right to withhold or deduct credits or other features or benefits obtained through the use of Promo Codes by you or any other user in the event that WashClub determines or believes that the use or redemption of the Promo Code was in error, fraudulent, illegal, or in violation of the applicable Promo Code terms or the terms of the Agreement.

Service Fee and Delivery Fee

WashClub charges $3.97 delivery fee and a 9.0% service fee. There is a charge of $7 for a missed pickup or delivery. These fees are non-optional and helps support the WashClub platform and related operating expenditures.

Minimum Order

The minimum order charge currently starts at $37.87 and may vary from time to time.

Subscriptions

Monthly Subscription: By purchasing a monthly subscription, you agree to an initial and recurring monthly subscription fee at the then-current Monthly subscription rate, and you accept responsibility for all recurring charges until you cancel your subscription. You may cancel your monthly subscription at any time, subject to the terms of our cancellation policy.

Automatic Monthly Renewal Terms: Once you subscribe, WashClub NYC will automatically process your monthly subscription fee in the next billing cycle. WashClub NYC will continue to automatically process your monthly subscription fee each month at the then-current monthly subscription rate, until you cancel your subscription. We explain below how to cancel your monthly subscription

How to Cancel your Subscription

For our plans, there is no long term commitment. Simply cancel it yourself within the customer dashboard or email support@washclubnyc.com at least two days prior to your monthly renewal and we’ll cancel your subscription for you.

Pick Up & Delivery

If we use a third-party company for pick up and delivery and you miss the scheduled pick up or delivery, WashClub is charged by that third-party company for the attempt. WashClub will pass that expense on to the customer.